Previously I have written a couple of different articles about St. Croix Casino’s hotel at Turtle Lake. This article is an update on the hotel’s current condition and what to expect upon checking in. I am going to be very straight forward and honest in this article, so bear with me.
My husband and I have stayed at this hotel many times over the past six months. We always have a good time. The hotel is clean, and it has an appealing look to it. The rooms are finally finished being updated and I very much like the look of them. The couches and chairs are elegant and have nail head accents on them. The furniture is simple, but nice and I like the colors they chose.
What I am not pleased with is the fact that I walked up to the front desk to check in; there was no one in front of me and three people working behind it, and no one acknowledged me for about five minutes. They just let me stand there while they were messing around with I’m not completely sure what. It looked like spilt change and cell phones.
I don’t have a problem with waiting, but if you aren’t on a phone helping a customer or helping someone who is in front of me, then the courteous thing to do is to acknowledge me, the patron, who has just arrived. There is no excuse for poor service, especially when there are three people available to help.
Aside from the fact that I think the front desk help needs some serious work, this wasn’t the first time this had happened to me, the rest of the actual stay was mostly comfortable and pleasant. The image I used for this article does show that the bed could have been put together a little bit nicer; it looked that way when we checked in. It was however comfortable and I liked the whirlpool, and the various other amenities in the room. One thing I will note is that you can hear people in overhead rooms at times, but they didn’t really bother us. Other than a little light noise, I slept great, and enjoyed myself.
The last thing that I found to be distasteful about this stay was the breakfast. The first time we stayed and partook in the morning breakfast, there was no hot food, but they weren’t completely done with their modifications either. This time they had eggs and sausage, as well as waffles, hard boiled eggs, yogurt, bananas, toast, and cereal. The issue I have is that the eggs were powdered eggs. If you are going to serve breakfast at a hotel that you just took the time to remodel and bring up to a more pleasing standard, then the least you can do is serve actual scrambled eggs.
I truly hope that Turtle Lake realizes that these issues exist and takes the time to quickly remedy them. I won’t stop visiting, but I don’t like reporting such practices to the community either. On a side note, we ate the broiled chicken dinner in the café, at the casino, and that was very good.
For further information on, Turtle Lake Casino, St. Croix, please visit: https://turtlelake.stcroixcasino.com/